Call Report
Voice Recording
Call Quality Matrix
Call Transcription
Good morning! This is Ross from Premier Real Estate. I hope I'm not catching you at a bad time. Am I speaking with John?
Emotion: Warm and Professional | Time: 0:00
Yes, this is John, but I'm actually quite busy right now.
Emotion: Hesitant | Time: 0:05
I completely understand, John. I'll be very brief. I noticed you've been looking for properties in the downtown area, and I have some exciting new listings that just came in. Would you prefer if I called back at a more convenient time?
Emotion: Empathetic and Respectful | Time: 0:08
Well... I guess I can spare a few minutes. What kind of properties are we talking about?
Emotion: Interest Growing | Time: 0:15
Thank you for your time, John. I really appreciate it. We have a beautiful 3-bedroom condo that just came on the market, with the exact amenities you were looking for. Would you like to hear more about it?
Emotion: Enthusiastic yet Professional | Time: 0:20
That does sound interesting, but I'm not sure about my budget right now.
Emotion: Uncertain | Time: 0:28
I completely understand your concern about the budget, John. That's actually why I reached out - this property is within the price range you previously mentioned, and we have some excellent financing options available. Would you be interested in scheduling a viewing, perhaps this weekend?
Emotion: Reassuring and Helpful | Time: 0:32
Yes, I think I'd like to see it. Could you send me some details first?
Emotion: Interested | Time: 0:45
Absolutely, John! I'll send you a detailed email right away with photos and specifications. Thank you so much for your time today. Is your email still john@example.com?
Emotion: Professional and Grateful | Time: 0:48
Action Items & Next Steps
- Send detailed property information to john@example.com
- Schedule property viewing for the weekend
- Prepare financing options documentation
- Follow up within 24 hours to confirm viewing appointment
- Update CRM with customer's budget concerns and preferences