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Call Report

Voice Recording

Duration: 5:23

Call Quality Matrix

Script Adherence95%
Natural Flow92%
Customer Engagement88%
Objection Handling94%
Professional Courtesy96%

Call Transcription

AI Agent

Good morning! This is Ross from Premier Real Estate. I hope I'm not catching you at a bad time. Am I speaking with John?

Emotion: Warm and Professional | Time: 0:00

Customer

Yes, this is John, but I'm actually quite busy right now.

Emotion: Hesitant | Time: 0:05

AI Agent

I completely understand, John. I'll be very brief. I noticed you've been looking for properties in the downtown area, and I have some exciting new listings that just came in. Would you prefer if I called back at a more convenient time?

Emotion: Empathetic and Respectful | Time: 0:08

Customer

Well... I guess I can spare a few minutes. What kind of properties are we talking about?

Emotion: Interest Growing | Time: 0:15

AI Agent

Thank you for your time, John. I really appreciate it. We have a beautiful 3-bedroom condo that just came on the market, with the exact amenities you were looking for. Would you like to hear more about it?

Emotion: Enthusiastic yet Professional | Time: 0:20

Customer

That does sound interesting, but I'm not sure about my budget right now.

Emotion: Uncertain | Time: 0:28

AI Agent

I completely understand your concern about the budget, John. That's actually why I reached out - this property is within the price range you previously mentioned, and we have some excellent financing options available. Would you be interested in scheduling a viewing, perhaps this weekend?

Emotion: Reassuring and Helpful | Time: 0:32

Customer

Yes, I think I'd like to see it. Could you send me some details first?

Emotion: Interested | Time: 0:45

AI Agent

Absolutely, John! I'll send you a detailed email right away with photos and specifications. Thank you so much for your time today. Is your email still john@example.com?

Emotion: Professional and Grateful | Time: 0:48

Action Items & Next Steps

  • Send detailed property information to john@example.com
  • Schedule property viewing for the weekend
  • Prepare financing options documentation
  • Follow up within 24 hours to confirm viewing appointment
  • Update CRM with customer's budget concerns and preferences